Privacy policy

This practice complies with the 1998 Data Protection Act, General Dental Council guidelines and General Data Protection (2018) Regulations. This policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully. Lakeside Dental Practice is registered with The Information Commissioners Office (ICO) as a Data Controller.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Your past and current medical and dental condition; personal details such as your age, NHS number, address, telephone number and your general medical practitioner.
  • Radiographs, clinical photographs and study models.
  • Information about the treatment that we have provided or propose to provide and its cost.
  • Notes of conversations/incidents that might occur for which a record needs to be kept.
  • Records of consent to treatment.
  • Any correspondence relating to you with other health care professionals, for example in the hospital or community services.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care. We also need to process personal data about you in order to provide care under NHS arrangements and to ensure the proper management and administration of the NHS.

We will retain your dental records while you are a practice patient and after you cease to be a patient, for ten years or for children until age 25, whichever is the longer.

Personal data about you is held in locked cabinets and on a secure electronic database which is only accessible by staff and our technical support team; all of whom have signed  privacy and data protection policies.  The information is not accessible to the public or any third parties.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner.
  • The hospital or community dental services
  • other health professionals caring for you
  • NHS payment authorities
  • The Inland Revenue
  • The Benefits Agency, where you are claiming exemption or remission from NHS charges
  • Private dental schemes of which you are a member.

Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. Only that information that the recipient needs to know will be disclosed.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.

Our website does contain Cookies. These are small files that are placed on your computer by websites as you surf them. These cookies can store lots of information, which can have privacy implications. We like to think the cookies used on our site are fairly innocuous, but this is for you to judge. While we would love to offer cookie-free versions of our site, we simply do not have the resources to provide and maintain one. Unfortunately, if you are really anti-cookie, there is no option except to not use our site.

You have free right of access to the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will provide a copy of the record within 40 days of receipt of the request and an explanation of your record should you require it. If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist. You have the right to object, but this may affect our ability to provide you with dental care.

This page was last updated on the 23rd May 2018